Our Guarantee

We recognize the faith being placed in our work when you accept us as your project’s hardware supplier. For that reason, we guarantee complete and accurate hardware specification schedules. The direct hardware product cost of a specification error or omission by Chicago Brass Architectural Hardware will be remedied at no charge to the project. If we exclude any items from our scope, they will be noted as such.

This limited guarantee applies to projects purchased after May 1st, 2016. It is not relevant to proposals during the bidding and detail refinement stages. The limited guarantee extends only to the original purchaser and is not transferable. The original sales receipt must be made available for any claim. Chicago Brass’s obligations under this guarantee are limited to product missed or incorrectly specified based upon information provided by the purchasing party and their sub-contractors. Chicago Brass is not responsible for the cost of removal, return, and / or re-installation of products nor any punitive sums. This is not a warranty nor is it applicable to products used in applications deemed unintended by Chicago Brass hardware specialists. No employee or representative of Chicago Brass may amend or alter the parameters of this guarantee.

No Charge Sample Program

Because we know how helpful hardware in hand for a materials meeting is we keep samples on hand to lend out. We may not have the exact combination of details you’re looking for (i.e. exact knob diameter, paired rosette, and finish combination) but we should have enough pieces that we can illustrate everything you are looking for. We ask for three things in return for the coordinating the logistics and bearing the cost of lending out samples:

-Items be returned in the condition they were sent out within 10 business days to avoid being billed for the cost of the item(s). Included in your sample box will be a shipping label to send it back.
-We keep the number of items borrowed to a reasonable number.
-That we are provided information on the parties involved in the project and are given the chance to bid it.
-We reserve the right to refuse sample orders for any reason at any time without advance notification.

To request samples, view the piece(s) in which you are interested and click the “Request Sample” button to add it to your Sample Request cart. When ready to submit your request, click the “Submit Sample(s) Request” button in your cart, fill out the short form, and click Submit.

Once received, our Account Management team will reach out to facilitate your request.

Warranty

Chicago Brass assists in facilitating all factory warranty claims on products supplied by us, whether mechanical or finish in nature. Individual vendor warranty policies are available upon request. Chicago Brass is not liable for labor or any other costs related to installation, repair, replacement, or damage of any material.

Expressed written consent from Chicago Brass in the form of an RGA (Returned Goods Authorization) is required for all returns. No returns will be accepted after (60) days from product receipt. In cases where consent is given, the customer is responsible for return shipping as well as a minimum 25% restocking fee. Custom items, special finishes, materials fabricated to order, and used materials may not be returned.

Our Return Policy

While Chicago Brass attempts to accommodate all change orders and / or cancellations received in writing, we cannot guarantee that doing so is plausible. Most will incur additional charges. Custom items, special finishes, and materials fabricated to order cannot be cancelled or modified once approved.

Claims

Chicago Brass recommends opening and inspecting all orders upon receipt. Any claims of shortage, error, or defect must be made in writing within (14) days of product receipt. Claims on drop-ships must be made within (48) hours of product receipt. Chicago Brass accepts for credit or replacement products ordered through Chicago Brass and shipped in error or found to be defective in workmanship or materials.

Payment

Without established credit terms, balance is due prior to product pick-up or shipment on all orders. Credit terms are by client and specified on report header. If you wish to apply for credit, please request an application from your account manager. The invoiced client is responsible for adhering to terms regardless of project payment schedule. Invoices that remain due outside of terms carry a 3% interest rate and may delay shipments and placement of new orders. All orders will be invoiced for the balance at time of completion though arrangements can be made with your account manager to hold product at our warehouse if you are unable to take immediate delivery. Checks or payments returned for insufficient funds will be subject to a $100 service charge. Credit card payments will be subject to a 3.5% processing surcharge.

ACH and credit card payments (no debit cards) can be made directly by clicking the Pay Invoice button on our site footer.

Our Proven Process

YOU tell us what you’re looking for. Showroom, website, pictures, a drawing, a concept, etc.
WE send samples. Keep what is selected (or we order a new set), return what isn’t.
YOU provide us floor plans, schedules, and other relevant construction documents.
WE prepare a draft hardware schedule and budget with cut sheets.
TOGETHER we review the schedule together on site and/or at your office.
WE supply door prep instructions.
WE order product, process through quality control, assemble by opening, and deliver to the site.
TOGETHER we walk the site after installation to confirm complete satisfaction.